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Utility Assistance

American Water

If you cannot pay your bill by the due date, please contact our customer service center immediately, before the due date. Our customer service representatives are available seven days a week at 866-430-0820. They will work with you on a plan to pay the balance of your bill over time.

CMCA Audrain County Family Resource Center

403 Fairground Mexico, MO 65265
573-582-7864 Fax: 573-582-7910  Energy line: 573-443-1100
Hours: Monday-Friday 8:00-5:00

Energy Assistance (EA) is a one time payment program operating in the winter season starting in November for those households with a person who disabled or age 60, and December for all other households. The program ends March 31st.  The benefit level is based on the household size, income and the fuel type used for home heating. It is not necessary to be in crisis to receive assistance through EA.

Energy Crisis Intervention Program (ECIP) has a Winter and a Summer season. Like EA, the Winter season starts in November for disabled and elderly households, December for all other households, and runs through May. The Summer season starts in June and runs through September. Applicants must have a disconnection notice or be shut off in order to receive ECIP assistance. The benefit is based on the amount required to resolve the crisis and keep the family out of threat for 30 days. The Agency is given a fixed amount of money from the State for both Winter and Summer ECIP. Applicants can receive up to $800 in the Winter and $300 during the Summer, provided the Agency has funds available. Families may get assistance as many times as needed, provided they have a shut off notice and have not reached their maximum benefit levels for that season.

Vandalia Salvation Army
1501 W US Hwy 54, Vandalia, MO 63382

Tues and Thurs, 9am to noon at the Second Missionary Baptist Church. We help pay utility bills, food costs, prescription medicines, and prescription eyeglasses. Occasionally, through partnership with other local charities and organizations, we can offer gift certificates or other vouchers to local retailers. We also carry the necessary forms to apply to the CMCA Emergency Assistance Program in Columbia MO.